Hardware Trade Counter Supervisor Full Time

MP Moran are seeking a dedicated and customer-oriented Hardware Trade Counter Supervisor to oversee the smooth operation of  a busy hardware trade counter in a builder’s merchant setting.

Salary Range: €30-32k

Key responsibilities

Trade Counter Operations

• Oversee the day-to-day operations of the hardware trade counter, ensuring efficient and accurate handling of customer inquiries, orders, and transactions.
• Provide guidance and support to trade counter staff, assisting with complex customer inquiries and ensuring excellent customer service.
• Maintain a clean, organized, and visually appealing trade counter area.

Customer Service:

• Greet customers in a friendly and professional manner, offering assistance and product recommendations as needed.
• Provide in-depth product knowledge and advice to customers, helping them make informed purchasing decisions.
• Resolve customer complaints or concerns promptly and effectively, ensuring customer satisfaction.

Inventory Management

• Monitor inventory levels of hardware products, ensuring adequate stock availability on the trade counter.
• Coordinate with the stock control team to restock inventory, placing orders in a timely manner.
• Conduct regular stock checks and audits to maintain accurate inventory records.

Team Leadership

• Supervise and train trade counter staff, providing guidance on product knowledge, customer service skills, and sales techniques.
• Schedule work shifts, assign tasks, and manage staff performance to optimize productivity and customer satisfaction.
• Foster a positive work environment, promoting teamwork, professionalism, and a strong customer service culture.

Sales and Promotions

• Actively promote hardware products and special promotions to customers, maximizing sales opportunities.
• Collaborate with the marketing team to implement effective sales strategies and promotional activities.

Administrative Tasks

• Ensure accurate record-keeping of sales transactions, invoices, and customer information.
• Prepare reports on trade counter performance, including sales data, customer feedback, and inventory analysis.

Person specification

• Proven experience in sales, customer service, or a related field are a plus.
• Proven experience in a similar role within a builder’s merchant or hardware store.
• Strong knowledge of hardware products, including tools, fasteners, plumbing supplies, electrical components, and building materials.
• Exceptional customer service and interpersonal skills, with a friendly and approachable demeanour.
• Excellent leadership and supervisory abilities, with the capacity to motivate and develop a team.
• Strong organizational and multitasking skills, with attention to detail.
• Proficient computer skills, including experience with point-of-sale (POS) systems and inventory management software.
• Ability to work in a fast-paced environment and handle customer inquiries and complaints effectively.