The Counter Sales Assistant will be responsible for dealing with the day to day sales enquiries/ transactions and maintaining high standards of customer care within the store.
Respond to sales enquiries either by phone or over the counter, provide advice, information, quotations and ensure maximum level of sales and margin
Offer alternative products, up-sell where possible, promote own brands and cross brand sales
Understand customer’s expectations and needs
Keep customers updated on orders and deliveries
Monitor quotes won /lost
Monitor customer orders and deliveries
Stay updated with product knowledge and branch costs and targets
Adhere to health, safety and environment rules and regulations
Please note the above list is not intended to capture every detail of your role but the main areas of responsibility:
The following criteria will be used in the selection process. Only those applicants who meet the essential criteria will be shortlisted for interview. The Company reserves the right to initially shortlist those candidates who meet both essential and desirable criteria.
Sales experience and/ or product knowledge in the heating and plumbing industry
Must be extremely customer focused and results driven